1. Presentation of ETNIC

ETNIC (Entreprise pour les Technologies de l’Information et de la Communication) is the IT operator of the Fédération Wallonie-Bruxelles. As a public interest organization, ETNIC’s mission is to design, develop, maintain, and evolve information systems and technological infrastructures serving the administrations and institutions of the FWB.

As a central player in the digital transformation of the Belgian French-speaking public sector, ETNIC is active in various fields such as:

• Management of IT infrastructures (networks, security, data centers, cloud)
• Development of custom business applications
• Support of digital projects (functional analysis, UX/UI, project management)
• Cybersecurity and data protection
• User support and training

With a constant focus on innovation, performance, and public service, ETNIC regularly collaborates with external partners to strengthen its teams through IT consultancy assignments. These collaborations are carried out within an ethical, professional framework, aiming at quality and tangible impact of the delivered solutions.

2. Mission

ETNIC is looking for a Microsoft Dynamics 365 Functional Analyst to strengthen its teams on projects related to user and citizen relationship management (CRM) for the administrations and institutions of the Fédération Wallonie-Bruxelles.

You act as a liaison between business and technical teams. You gather and analyze the needs of stakeholders, then translate them into functional solutions based on Dynamics 365 and the Power Platform. You ensure that the delivered solutions are consistent, high-quality, and adopted by users, prioritizing standard functionalities of the tool over custom development.

You work with agile (Scrum) or hybrid methodologies, alongside the Project Manager, Product Owner, Solution Architect, D365 developers, and test teams.

As a consultant, you are subject to the same working conditions as our internal staff: a hybrid model combining on-site and remote work, with at least 50% presence in our offices.

The assignment is conducted exclusively in French.

3. Activities

Needs analysis and scoping

• Lead workshops with business teams to gather, clarify, and prioritize requirements.
• Analyze existing processes (AS-IS) and model target processes (TO-BE), for example in BPMN.