Presentation of ETNIC

ETNIC (Entreprise pour les Technologies de l’Information et de la Communication) is the IT operator of the Fédération Wallonie-Bruxelles. As a public interest organization, ETNIC's mission is to design, develop, maintain, and enhance information systems and technological infrastructures serving the administrations and institutions of the FWB.

A key player in the digital transformation of the Belgian Francophone public sector, ETNIC operates in various domains such as:

• IT infrastructure management (networks, security, data centers, cloud)
• Development of custom business applications
• Support for digital projects (functional analysis, UX/UI, project management)
• Cybersecurity and data protection
• User support and training

With a constant focus on innovation, performance, and public service, ETNIC regularly collaborates with external partners to strengthen its teams through IT consulting assignments. These collaborations are conducted within an ethical, professional framework, oriented towards quality and the tangible impact of delivered solutions.

2. Mission

The mission consists of ensuring the analysis, documentation, maintenance, and evolution of two strategic applications developed in the WinDev environment:

• GESTSCOL, a school management solution used by the Wallonie-Bruxelles Enseignement institutions
• SIPPT, an application for managing the activities of the Internal Service for Prevention and Protection at Work

The consultant will work closely with the business teams to ensure service continuity, risk management, and the sustainability of the applications.

3. Mission objectives

• Analysis and documentation of the application architecture
• Perform a complete technical audit of the GESTSCOL and SIPPT applications
• Map the existing software architecture:
• application components
• databases and HFSQL structures
• interfaces and data flows
• synchronization and replication mechanisms
• document management and document generation
• security and rights management mechanisms
• Produce architecture documentation usable by technical and business teams
• Identification of operational and maintenance prerequisites
• Identify and document all technical dependencies:
• WinDev, WebDev, HFSQL licenses and third-party components
• server infrastructures and client workstations
• deployment procedures
• backup and restoration mechanisms
• synchronization and replication procedures
• source code, repositories, and version control tools

• Assess the ability for maintenance takeover by a third party

• Risk management

• Identify technical, operational, and organizational risks related to the applications
• Specifically assess:
• risks of data loss or corruption
• risks related to dependence on certain technologies or resources
• security risks
• risks related to documentation and code maintainability
• Develop a risk management strategy and a prioritized action plan including:
• corrective actions
• preventive actions

• modernization recommendations

• Corrective and evolutionary maintenance, and business support

• Ensure analysis and handling of incidents and support requests
• Participate in diagnosing anomalies and propose appropriate corrections
• Develop functional evolutions validated by the business teams
• Perform technical tests and support for user acceptance testing
• Ensure the deployment of fixes and updates
• Provide technical advice to business managers and IT teams

4. Expected deliverables

• Detailed architecture dossier for the GESTSCOL and SIPPT applications
• Inventory of technical prerequisites, licenses, and infrastructures
• Mapping of flows and interfaces
• Risk analysis and risk reduction plan
• Documentation of operational and maintenance procedures
• Periodic maintenance report and business request follow-up

As a consultant, you are subject to the same working conditions as our internal staff, namely a hybrid mode combining on-site and remote work, with a mandatory minimum of 50% presence in our offices.

The mission is exclusively in French.

5. Duration

145 days in 2027.