The Senior Business Analyst is responsible for analyzing, structuring, and formalizing business needs within the framework of Capac’s transformation initiatives, particularly those related to the core business (unemployment benefits payments) and digitalization projects.

They act both as an expert in business analysis and as a structuring reference for the development of internal business analysis capability.

They work in the ARC department, in close collaboration with business, IT, PMO and Strategy teams, and actively contribute to the quality, coherence, and feasibility of the defined solutions.

Role Description

The Senior Business Analyst is involved end-to-end in the initiatives:

• understanding business needs
• analysis of existing processes
• identification of possible improvements
• formalization of requirements (functional and non-functional)
• support through to implementation

At the same time, they play a key role in:

• structuring business analysis practices
• developing internal competencies
• progressively creating an internal team of business analysts

Responsibilities

Business analysis and content production

• Gather, analyze, and challenge stakeholder needs
• Identify gains in efficiency, quality, and automation
• Formalize requirements (user stories, specifications, acceptance criteria, etc.)
• Ensure coherence between business needs, IT constraints, and strategic objectives
• Participate in the prioritization of initiatives in line with Capac’s governance model
• Contribute to validation, testing, and production phases

Structuring the business analysis function

• Define and promote standards, methods, and tools for business analysis
• Implement best practices adapted to the CAPAC context (pragmatism, lightness)
• Contribute to the governance of analyses (quality, coherence, traceability)

Coaching & internal competence development

• Supervise and support business experts wishing to move into a business analyst role
• Train in basic analysis techniques (processes, requirements, modeling, etc.)
• Ensure progressive transfer of skills
• Implement mentoring and feedback mechanisms
• Contribute to the emergence of an autonomous team of internal business analysts

Coordination and collaboration

• Act as a liaison point between business, IT, and project teams
• Facilitate workshops (workshops, framing, validation)
• Identify and manage dependencies between initiatives
• Contribute to problem-solving related to understanding needs
• Participate in relevant governance bodies

Specific context of Capac

CAPAC is a relatively small public organization, characterized by engaged and versatile teams. In this context, the Senior Business Analyst must:

• demonstrate pragmatism and autonomy
• be able to move quickly from analysis to action
• be willing to occasionally take on operational tasks
• actively contribute to the overall maturity growth of the organization

Key challenges

• Structure business analysis in a transforming environment
• Ensure a clear and shared understanding of needs
• Guarantee the quality of analyses in a context highly dependent on business
• Develop a sustainable internal capability
• Find the right balance between methodological rigor and pragmatism
• Ensure effective knowledge transfer

Desired skills

• Proven experience in business analysis in complex or public environments
• Ability to quickly understand a specific business context (ideally public sector / social security)
• Mastery of business analysis techniques (processes, requirements, modeling, etc.)
• Experience in workshop facilitation and stakeholder management
• Ability to structure and formalize needs in a clear and accessible way
• Experience in coaching, mentoring, or training
• Excellent communication skills (FR/NL required)
• Pragmatic, results-oriented, able to work “hands-on”
• Ability to switch between global vision and operational detail

Collaboration framework

Reports to: ARC Director

Frequent interactions: PMO, Strategy, business teams, IT, management

Participation in governance bodies and project workshops

Hybrid mode with on-site presence required to support colleagues

Candidate mission

The candidate attaches a concise text (max. 1000 words) describing how they envision their approach to the mission in the specific context of Capac. This text may include the following elements:

• Management of collaborations
• Approach and phases
• Fundamental principles
• Priorities
• Governance and tools
• Knowledge transfer and sharing

To be attached to the application

• CV (max. 3–4 pages) including relevant experience and achievements
• Candidate mission (see above)
• References

Contract and modalities

Duration: 12 months with possibility of extension
Presence: 5 days per week
Start: October 2026
Hybrid mode with possibilities for telework