Lead the digital transformation program for one of the agencies of the Service Public de Wallonie, the Agence Wallonne du patrimoine (AWaP), aimed at modernizing all processes for managing Walloon heritage, from the management of heritage repositories to dossier processing, relationships with citizens and external partners, data publication, and management of collaborative exchanges.

The role consists of ensuring the overall coherence of the program, its business and technological alignment, its governance, funding, as well as coordinating the multiple internal and external stakeholders involved in its implementation.

Main Responsibilities

Program Governance and Steering

• Maintain the vision, roadmap, deployment phases, and waves of the program.
• Lead governance bodies, COPIL, and coordination committees.
• Monitor risks, dependencies, arbitration, and strategic decisions.

Business Scoping and Definition of the Target Solution

• Coordinate business workshops to understand heritage and archaeological processes.
• Structure requirements into functional blocks, requirements, and transformation pathways.
• Ensure alignment between business needs and the digital solutions implemented.

Information System Architecture and Urbanization

• Define, together with architects, the target solutions and their integration into the SPW ecosystem. Ensure their alignment throughout the duration of the program.
• Arbitrate the use of transversal components in place at SPW (such as Soolid/Odoo, MonEspace, Alfresco, COSI, geomatics services, and web portals).
• Lead and coordinate the application ecosystem and all its integrations.

Coordinate the construction of an ecosystem composed notably of:

• heritage and archaeological repositories;
• dossier management processes;
• the public data dissemination portal;
• collaborative platforms for exchanges with external stakeholders;
• geomatics and mapping services.

Budgetary and Financial Management

• Build budget estimates.
• Prepare and defend commitment requests, and all public procurement files.
• Ensure monitoring of financial validations, procurement, and orders associated with the program.

Multi-Supplier Coordination

• Lead the activities of service centers, suppliers, and internal teams.
• Ensure coherence between the developments carried out by the different teams involved in the program.

Quality, Testing, and Commissioning

• Implement an end-to-end test strategy covering all business processes.
• Oversee the organization of technical, functional, and UAT tests.
• Prepare production deployments and operational go-lives.

Heritage Data Governance

• Ensure the consolidation of heritage and archaeological repositories.
• Manage historical data migrations.
• Ensure the quality, integrity, and publication of heritage data.

Change Management Support

• Structure communication, training, and support mechanisms.
• Prepare business teams for the adoption of new digital tools and processes.
• Coordinate actions with the change management teams.

The program manager will also need to ensure the operational implementation of this program, both on the business side (with dedicated business teams) and on the Digital side. Proven skills in operational management will also be required: ITSM service delivery management.

SOFT SKILLS

• Cross-functional leadership and ability to mobilize multidisciplinary teams.
• Excellent written and oral communication skills.
• Strong analytical, synthesis, and decision-making skills.
• Ability to operate in complex and transforming environments.
• Ability to work in the public sector.
• Negotiation skills and priority management.
• Ability to build consensus between business and IT stakeholders.
• Internal client and business value orientation.
• Initiative and autonomy.
• Rigorous organization and simultaneous management of multiple topics.
• Pedagogy, diplomacy, and change management support.

EVALUATION METHOD

An initial selection based on CVs, followed by a selection based on an interview with the mission and program manager.