IMPORTANT INFORMATION

Only applications that meet the predefined criteria of Aquafin (skills, work experience, language proficiency, and availability) in this job post will be considered. If the above is not respected, Aquafin reserves the right to reject the application. Attached you will find several documents that are an integral part of the “Statement of Work” and are deemed to have been read and approved at the start of the consultant.

About Aquafin

At Aquafin, we connect people with people, with water, with technology. We stay ahead of change and work towards a living environment in harmony with water. We do this with water purification and sewerage, but also through innovation and the energy transition.

About the job

We are looking for an interim Manager Digital Service Desk who has at least 7 years of relevant work experience in a similar position. In your role, you combine leadership and change on the one hand, and operational participation with technical expertise on the other.

You will be part of an experienced and committed team of Service Desk Officers who are jointly responsible for the quality, continuity, and user experience of our digital services, in an accessible and customer-oriented way.

Within leadership and coaching, we specifically want to tackle some challenges regarding the way of support (Coolblue effect), correctly (following up on) procedures, increasing team spirit and sense of responsibility, strengthening teamwork and team impact, etc... We expect proven experience in this area, as we want to cultivate a new DNA and culture within the team.

In terms of operational participation, you are close to your team, understand the realities of support, and take responsibility when it matters. From a coaching and connecting role, you ensure smooth operations and a strong user experience that leaves a lasting impression. Every day, you and your team support more than 1,400 colleagues and partners so that Aquafin can work smoothly, safely, and efficiently. From installation of hardware and software to access management, from creating manuals to analyzing and solving structural problems: you are the first and second line support for digital assistance.

What else do we expect from you?

• Experience in leading or participating in IT support improvement projects.
• You dare to make decisions, even when the situation is ambiguous or the choice is difficult. You remain agile and solution-oriented in a complex environment.
• You are constructively assertive, do not shy away from difficult conversations, and at the same time provide space and trust.
• You make complex digital issues understandable for users and colleagues. You communicate in a connecting way in fluent Dutch.
• You keep up with trends in the sector and like to bring innovation to the team.
• Thanks to your helicopter view and analytical approach, you maintain overview and priorities.