The provider will ensure first-line support for the ICT service:

• Management of incoming tickets via phone or through the GLPI ticketing system
• Incident management: assisting users with common cases (office applications, network, etc.)
• Management of standard requests according to existing procedures (creating a user, configuring a PC, configuring access)
• Management of the IT asset inventory: updating (PCs, phones) based on requests
• Escalation to second-line support if necessary

The assignment will cover two days per week from December 2026 to February 2027, preferably including Tuesdays.