As a public transport operator active in Wallonia, TEC – short for “Transport En Commun” – is one of the main players in Mobility and economic, social, and sustainable development in Wallonia.

With its 5,200 employees and the 120 professions they practice, TEC is a committed company whose members all share a common goal: to improve, every day, the performance, friendliness, and sustainability of the public transport offering, which today includes nearly 2,500 buses and trams for the 778 TEC lines crisscrossing Wallonia.

Mission

The TEC’s decarbonization program is one of the eleven transformation programs in the 2024-2029 business plan. It is part of the plan’s first strategic axis: Climate and Sustainable Development, which aims for TEC, as a company, to take its share of responsibility in the energy transition and to position itself as a responsible player from an environmental, economic, social, and societal point of view.

Over the next six years, TEC plans to deploy between 200 and 400 electric buses on its network. This entails a profound transformation of the company in order to be able to operate and maintain a fleet that presents new constraints.

As part of this program, the mission of the two Business Process Analysts hired will be to support the transformation of business processes within the electrification program of the bus fleet, by mapping current processes, leading the work to define target processes, and managing the action plan necessary for their operational implementation.

Main responsibilities:

Analysis of existing processes (As-is) impacted by electrification (processes already identified)

• Identify, collect, and document current processes related to operations, maintenance, energy management, planning, etc.
• Conduct interviews and field observations with stakeholders (operations, maintenance, technical management, energy services, etc.).
• Model existing processes using appropriate tools (e.g. BPMN).

Facilitation of business workshops

• Design, organize, and facilitate co-construction workshops with operational, technical, and support teams.
• Facilitate the collective definition of target processes (to-be), taking into account the impacts related to electrification (charging infrastructure, new skills, service organization, etc.).
• Capitalize on exchanges and formalize the decisions taken.

Definition of the transformation plan

• Analyze gaps between current processes and future processes.
• Identify organizational, operational, technical, and human impacts.
• Develop a structured action plan (roadmap) specifying the transformation steps, deliverables, responsible parties, and milestones.

Profile

• Experience in business process analysis and transformation, ideally in an industrial, mobility, or energy context.
• Knowledge of issues related to energy transition and electric mobility (an asset).
• Skills in facilitating multi-stakeholder workshops and change management.
• Proficiency in modeling tools (BPMN or equivalent) and collaborative tools.
• Autonomy, analytical mindset, ability to interact with various stakeholders (from the field to management).
• Experience in project management or change management is appreciated.

You will be in a support role to help the business structure itself, define its needs, and implement them.

Travel with your own vehicle or by public transport throughout Wallonia is to be expected and is included in the daily rate.